Empowering Technical Experts with Presentation and Facilitation Skills for Hastings Deering

Background

Hastings Deering's Data Team identified a need to strengthen the presentation and facilitation capabilities of its technical professionals. While these experts excelled in their fields, many lacked confidence and experience in presenting ideas or leading group discussions. Common concerns included being “put on the spot,” struggling to simplify complex content, and managing group dynamics effectively.

The challenge

Technical staff often found it difficult to communicate their expertise in a structured, engaging way. Many had limited experience speaking in front of groups or facilitating interactive sessions. This gap impacted their ability to share knowledge, collaborate, and lead within the organisation.

The solution

A tailored two-day, face-to-face workshop was delivered to address these challenges. The program focused on:

• Structuring clear and purposeful presentations
• Using storytelling to make technical content accessible
• Applying facilitation techniques to guide group conversations

Participants engaged in practice sessions with personalised feedback, allowing them to refine their approach in real time. The supportive, hands-on environment encouraged experimentation and growth. 

The outcome

The workshop led to a significant boost in participants’ confidence and clarity. Many reported that direct feedback on their communication style was invaluable. Strategies for managing nerves, pacing content, and engaging diverse audiences were seen as directly applicable to their daily roles, whether presenting at internal briefings, running team sessions, or engaging with external stakeholders.

Feedback included:

• “This was the most engaging and helpful training workshop.” Customer Care Team Leader
• “Sara created a safe learning environment and made the course content relevant for real world application – great facilitator!” Learning Delivery Supervisor

The impact

Beyond individual skill development, the program contributed to a broader cultural shift. Technical experts felt empowered to share their knowledge more confidently and effectively, positioning Hastings Deering to unlock greater value from its technical talent through stronger communication, collaboration, and leadership.