Media Mention

How do I expand into a new city or region without overextending my resources?

In "Let's Talk", our Chief Commercial Officer, Katrina Pilcher, weighs in on when it’s actually the right time to expand, and how to do it without stretching your business too thin.

Schedule3 minute read

28 July 2026

Original article published in Dynamic Business on 29 July 2026.

“One of the biggest mistakes businesses make when expanding is investing too heavily before they’ve proven demand. The key is to grow into a new market rather than bet on it.

Don’t rush into opening a physical office

Win clients first. Once you’ve established a core client base and proven sustainable demand, consider opening a local office. An office shouldn’t create demand, it should respond to it.

Lean into what you already do best

Don’t reinvent your business for a new market. Lead with the products and services you know deliver value. Once you’ve established credibility, you’ll have a much better understanding of whether there’s demand for additional offerings.

Invest in relationships before headcount

Resist the temptation to build a large local team from day one. Instead, focus on developing strong client relationships and taking the time to understand how the market operates. Once demand is established, you’ll have much greater confidence about the people you need to hire and how to grow sustainably.

In our experience helping organisations solve complex business challenges across Australia and New Zealand, growth rarely comes from the biggest upfront investment but from proving your value, building trust and then scaling with confidence.”

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This week’s edition of Let’s Talk tackles a question a lot of growing SMEs eventually face: how do you expand into a new city or region without overextending your resources?

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